At Meraki Mart, we use a dropshipping and supplier-based fulfillment model. Products listed on our website may be processed and shipped through our trusted supplier network, including product listing and fulfillment support through Dropdash.

Order Processing

Once an order is placed, it is reviewed and forwarded to our supplier/fulfillment partner for processing. Order processing usually takes 1–3 business days, depending on product availability, supplier confirmation, and order volume.

Shipping Timeline

Estimated delivery time is generally 5–12 business days after order processing. Delivery timelines may vary based on customer location, courier service, supplier dispatch time, public holidays, weather conditions, or other logistics-related delays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout. Some products may qualify for free shipping depending on active offers or store promotions.

Order Tracking

Once your order is shipped, tracking details may be shared via email, SMS, or WhatsApp, depending on courier availability and the fulfillment partner’s tracking system.

Multiple Shipments

Since products may be sourced from different suppliers, items from the same order may arrive separately. This does not affect your order status.

Incorrect Address

Customers are responsible for entering the correct delivery address and contact details. Meraki Mart will not be responsible for delivery failure or delays caused by incorrect or incomplete information.

Delivery Delays

While we aim to deliver all orders on time, delays may happen due to courier issues, supplier delays, high order volume, remote locations, or unavoidable circumstances. We appreciate your patience and cooperation.

Contact for Shipping Support

For shipping-related help, contact us at:
merakimart346@gmail.com

At Meraki Mart, customer satisfaction is important to us. Since we operate through a dropshipping and supplier-based fulfillment model, return and refund requests are reviewed based on product condition, supplier policy, and order issue.

Return Eligibility

You may request a return or replacement if:

The product received is damaged
The product is defective
You received the wrong item
The product is missing from the package
The issue is reported within 48 hours of delivery

Non-Returnable Items

Returns may not be accepted for:

Used or damaged products after delivery
Products without original packaging
Personal care, beauty, hygiene, or cosmetic products once opened
Products damaged due to customer handling
Items purchased during clearance or final sale offers
Change-of-mind requests

Return Request Process

To request a return, please email us at merakimart346@gmail.com with:

Order number
Product name
Clear photos or video of the issue
Unboxing video, if available
Reason for return request

Our team will review your request and share the next steps.

Refund Policy

Once your return or refund request is approved, the refund will be processed to the original payment method or as store credit, depending on the case. Refund processing may take 5–10 business days, depending on the payment provider or bank.

Replacement

If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

Order Cancellation

Orders can be cancelled only before they are processed or shipped. Once the order has been forwarded to the supplier or dispatched, cancellation may not be possible.

Contact

For returns, refunds, or cancellation support, contact us at:
merakimart346@gmail.com