At Meraki Mart, customer satisfaction is important to us. Since we operate through a dropshipping and supplier-based fulfillment model, return and refund requests are reviewed based on product condition, supplier policy, and order issue.
Return Eligibility
You may request a return or replacement if:
The product received is damaged
The product is defective
You received the wrong item
The product is missing from the package
The issue is reported within 48 hours of delivery
Non-Returnable Items
Returns may not be accepted for:
Used or damaged products after delivery
Products without original packaging
Personal care, beauty, hygiene, or cosmetic products once opened
Products damaged due to customer handling
Items purchased during clearance or final sale offers
Change-of-mind requests
Return Request Process
To request a return, please email us at merakimart346@gmail.com with:
Order number
Product name
Clear photos or video of the issue
Unboxing video, if available
Reason for return request
Our team will review your request and share the next steps.
Refund Policy
Once your return or refund request is approved, the refund will be processed to the original payment method or as store credit, depending on the case. Refund processing may take 5–10 business days, depending on the payment provider or bank.
Replacement
If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.
Order Cancellation
Orders can be cancelled only before they are processed or shipped. Once the order has been forwarded to the supplier or dispatched, cancellation may not be possible.
Contact
For returns, refunds, or cancellation support, contact us at:
merakimart346@gmail.com
